This interactive online introductory course has been designed for you to grow your knowledge of the value of service design. You’ll learn how to use the process to understand problems, to then work towards solutions.
You will explore the relationship between information about people (data) and insights (the things we can learn).
We will help you to understand how service design can be used to solve problems with (not just for) your stakeholders who need information about people.
You will learn how to communicate and effectively engage people in the story and context of your data, helping your organisation to make data-informed decisions.
The course will help you to think through issues and problems and develop techniques and confidence to undertake user research, analyse and synthesise qualitative data, generate ideas, and create prototypes for testing and communication.
A key outcome will be a shift in mindset. You will learn what you and your teams do as a service that supports others within and outside your organisation.
By the end of this course you will have hands-on experience of service design as an approach to:
- Understand the issues and needs of people
- Work with people to uncover problems
- Collaboratively problem solve
- Develop ways to engage with colleagues, customers, and stakeholders
This course is funded by DigiTay, the Tay Cities Region Deal Digital Skills Project.
All scholarship recipients must live or work within the Tay Cities region (North Fife, Dundee, Angus and Perth & Kinross)
To find out more and/or sign up for this course, please visit: Service design for data professionals – Service Design Academy (sda.ac.uk)
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